Refund & Cancellation Policy
Last updated: 1 January 2026 · Effective date: 1 January 2026
This policy applies to all paid subscriptions and coupon code redemptions on the Doctor911 LabGrow platform, operated by Quantum CorpHealth Pvt. Ltd.
1. Free Plan
The Free plan is available at no cost and can be used indefinitely within its stated limits. There is nothing to refund for the Free plan.
2. Paid Subscriptions (Pro & Enterprise)
2.1 General Rule — No Prorated Refunds
All paid plans are billed monthly in advance. We do not offer refunds for partial months of service. Once a billing cycle has commenced, the full monthly fee for that cycle is non-refundable.
2.2 Exception — Technical Non-Delivery
If the platform is unavailable (measured as total downtime exceeding 24 consecutive hours in a billing month due to reasons within our control), you are eligible for a pro-rated service credit for the downtime period, applied to your next billing cycle.
To claim a service credit, email info@doctor911.life within 7 days of the downtime event with details. Credits are our sole liability for service interruptions.
2.3 First-Time Subscribers — 7-Day Money-Back Guarantee
New subscriber offer
First-time subscribers to the Pro or Enterprise plan are eligible for a full refund if they cancel within 7 calendar days of the first payment, provided:
- This is their first paid subscription on LabGrow (not a re-subscription)
- The refund request is submitted by email to info@doctor911.life within 7 days of payment
- No more than 500 Interakt WhatsApp messages have been sent on the account during the 7-day period
Refunds are processed within 5–7 business days to the original payment method.
2.4 Cancellation
- You may cancel your subscription at any time from the Billing section of your LabGrow dashboard.
- On cancellation, your paid plan remains active until the end of the current billing period, after which the account is automatically downgraded to the Free plan.
- No refund is issued for the remaining days of the billing cycle on cancellation (except under the 7-day guarantee above).
- All patient data and history are preserved on the Free plan, subject to Free plan limits.
3. Promotional Coupon Codes
- Coupon codes provide free Pro access for the stated duration (e.g., 3 months). They have no cash value and are non-refundable.
- If a coupon code is entered in error (wrong lab), contact support within 48 hours at info@doctor911.life. We will assess on a case-by-case basis.
- Coupon periods cannot be paused or extended.
4. Interakt WhatsApp Message Credits
WhatsApp message delivery costs are borne by Quantum CorpHealth Pvt. Ltd. as part of the platform service. There are no separate per-message charges to labs. Accordingly, there are no refunds for messages that were sent but not delivered due to incorrect phone numbers or patient WhatsApp account issues.
If there is a confirmed Interakt API failure that caused messages not to be sent (and you were charged for a campaign), we will investigate and, if appropriate, provide a service credit.
5. Account Termination by Us
If we terminate your account for a material breach of our Terms & Conditions, no refund is provided for any unused portion of a paid plan.
If we discontinue the LabGrow platform entirely, we will provide at least 30 days' notice and a pro-rated refund for any remaining paid period.
6. Consumer Protection Act 2019
Nothing in this Refund Policy limits your rights under the Consumer Protection Act, 2019 (India). Consumers who believe they have a valid complaint may approach the appropriate Consumer Disputes Redressal Commission.
7. How to Request a Refund
To request a refund, please contact us:
Response time
Within 3 business days
Required information
- • Registered email address / lab name
- • Payment date and amount
- • Reason for refund request
- • Payment transaction ID (if available)
Refund processing
5–7 business days after approval, to original payment method
8. GST on Refunds
Refunds are processed for the net amount paid (inclusive of GST). A revised GST invoice will be issued reflecting the refund. Please ensure your GSTIN is updated in your account before requesting a refund.